To the product

F1. Specification of the adapter?

The package comes with a 65W PD adapter.

F2. What is the NIC model number?

Wireless network card: AX200; Wired network card: Intel i225v.

F3. Which cooling medium is used?

Silicone grease.

Other important information

Q1: How long does it take from purchasing to receiving the product?

After ordering an item, it takes approximately 1-2 working days for it to be ready for dispatch. When shipping from our German warehouse, the logistics time is 2 to 5 days depending on the destination country. If the goods are shipped from the Hong Kong warehouse, the logistics time is about 18 to 23 days.

Q2: What is the reason that no tracking number is provided for orders shipped from Hong Kong warehouse?

This is because the package is on the way from Hong Kong to Germany. The tracking information is updated once the shipment arrives in Germany and customs clearance is completed, this process usually takes 15 to 18 days.

Q3: Do I need to pay the shipping fee and tax for the product?

The price is exclusive of VAT, and it is originally shipped from HK, China. Since most of our customers are taxed when purchasing the goods abroad, we offer our customers an exclusive service, namely "Duty Free Shipping" (30 euros). We will then take care of the customs and additional tax for you. Then you don't have to pay any other fees other than €30.

Q4: What should I do if I still receive an invoice from Fedex after purchasing “Duty free shipping”?

We have covered all taxes for you when you purchase the Duty Free Shipping service. However, there may be times when you have to submit your own customs declaration or pay additional taxes due to procedural errors. Do not worry. Our solution is as follows

1 ) Please pay the tax first and keep the payment receipt for customs .

2 ) Send the payment slip to us .

3 ) The refund ( the same amount as on your Fedex invoice ) will be sent within 1-2 working days of your original payment m e tho de over how to .