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To protect your legal rights, please ensure that you make your purchase through Minisforum's official website (identified by the domain minisforum.com and other officially registered domains such as minisforumpc.eu). Any unauthorized or counterfeit websites are in no way affiliated with Minisforum. Products sold through such channels may carry risks related to quality, safety, and after-sales service.

Minisforum provides after-sales support and warranty services exclusively for products purchased through our official website.; For products purchased through any other unauthorized channels, Minisforum assumes no responsibility for after-sales service, including but not limited to returns, exchanges, repairs, or technical support.

If you have any questions regarding authorized purchase channels, please feel free to contact our official customer service team for verification.

1. Payment methods

1. Internationally Accepted Credit/Debit Cards: Visa / Mastercard / American Express / Discover / JCB (Japan Credit Bureau) / Diners Club International / UnionPay
2. Regional Debit Cards / Payment Systems: Visa Electron / Maestro / Cartes Bancaires / Bancomat / Bancontact
3. Digital Wallets / Quick Pay: PayPal / Google Pay / Apple Pay / Skrill Digital Wallet
4. Buy Now, Pay Later & Online Bank: Transfers / Klarna / Billink / iDEAL / Trustly / EPS
5. Gift Card Online

Note: Please be advised that we are currently unable to accept payment by check or advance payment. If you need to pay via bank transfer, you will need to sign a purchase agreement with Minisforum. For this process, please contact customer service at: eustore@minisforum.com

Our company's receiving account is a Hong Kong corporate account. To facilitate your payment and avoid unnecessary handling fees, we recommend that you pay by international credit card (Visa/Mastercard) or PayPal as the preferred options.

2. Installment Payments

We currently offer two installment payment options:

1. PayPal
   Subject to credit approval, PayPal allows you to pay for orders between €99 and €10,000 in installments over 3, 6, 12, or 24 months. For amounts exceeding €5,000, the repayment period is limited to 12 or 24 months.
2. Klarna
   Klarna offers flexible payment methods to suit your needs:

• Pay Now: Pay for your purchase in seconds using direct debit, instant bank transfer, or credit card.
• Pay Later: Shop today and pay up to 30 days later — giving you full flexibility.
• Slice It (3 interest-free installments): Split your total into three equal, interest-free payments. Your card will be charged on the day of purchase, and again 30 and 60 days later.

3. Payment Failure

To protect your security and privacy, your bank cannot provide Jackery with information about why your payment was declined. Please contact your bank directly to resolve these payment issues.

- To determine why your payment was declined — please consider the following factors and contact your bank for more information if necessary.

1. - Have you exceeded your credit limit?
2. Did you correctly enter your credit card number, credit card expiration date, billing address and phone number into your account?
3. - Did you make purchases that exceed your normal spending limit? Some banks will block transactions for security reasons.
4. - Does your card issuer have special policies regarding electronic or Internet purchases?

4. Instructions for Gift Cards

Gift cards are now available for purchase on our website — simply select the amount you'd like.

After purchase, the system automatically sends a gift card for the corresponding amount to the customer's email address with a redemption code.

The redemption code can be used multiple times when ordering; for example, redeem 10 euros, 20 euros; the remaining amount is displayed in the background.

Notes:

• Redemption codes are only valid for the email address from which the gift card was received and may not be shared with others.
• If you need to pass it on to others, please provide the recipient's email address; the recipient's name is optional, otherwise it cannot be used normally.

We offer shipping to the following countries:

EU Countries:
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Non-EU Countries:
Albania, Belarus, Bosnia and Herzegovina, Iceland, Liechtenstein, Monaco, North Macedonia, Norway, San Marino, Switzerland, United Kingdom, Vatican City.

To check your order status, please click the link below:
Track My Order

You can look up your order using either of the following:

• - Order number + email address used at checkout
• - Tracking number

Under normal circumstances, we provide a standard 2-year product warranty. If you wish to extend your coverage, or if you need protection against quality issues resulting from accidental damage or improper use, you may purchase additional product protection insurance provided by Xcontton.

1. TERMS OF COVERAGE

1) Coverage Period

The coverage period shall be one (1), two (2), or three (3) years, commencing on the date of purchase.

2) Protection Plans

• The 1-Year Protection Plan provides coverage for Accidental Damage. This plan does not include an Extended Warranty.
• The 2-Year Protection Plan provides coverage for Accidental Damage. This plan does not include an Extended Warranty.
• The 3-Year Protection Plan provides comprehensive coverage, including both Accidental Damage protection and an Extended Warranty.

3) Definitions of Coverage

• Accidental Damage: Damage to the product arising from unforeseen and external events during its intended use.
• Extended Warranty: An extension of service that continues the terms of the manufacturer's original hardware warranty upon its termination.

4) Scope of Protection

The coverage encompasses the following:

• Provision of an extended warranty subsequent to the expiry of the manufacturer's warranty.
• Indemnification for product failures attributable to electrical power surges.
• Accessory Coverage, entailing the repair or replacement of all components supplied by the manufacturer in the original box.
• Repair or replacement necessitated by accidental causes, including, but not limited to, falling, impact, cracking, or liquid spillage.

2. Explanation about insurance

Insurance services are provided by Xcotton, and currently there are two different types of services: Shipping Protection & Product Protection.

About Xcotton: https://www.xcottons.com/XCotton#/home

1. Shipping Protection Resolution Center: https://seller.xcottons.com/parcel#/parcel/parcel-login

2. Product Protection Resolution Center: https://sp.xcottons.com/parcel#/productProtection/protection-login

3. Service Email: support@xcottons.com

Please submit the relevant information via the page, and our customer service team will respond and handle your request within 24 hours.

EU-Right-of-Withdrawal

Please note that we offer a 30-day right of withdrawal for all products purchased through Minisforum.

We offer free repair services for orders within the warranty period, and paid repair services for orders outside the warranty period. Before submitting a repair request, you may verify the repairability of your product by its category to streamline the process.

For further assistance, please click on the following link and complete the process as outlined:

Repair Service

Minisforum offers a trade-in service with variable values, determined based on a comprehensive assessment of the product's condition (new or used), product category, functionality (whether it powers on and works normally), and the completeness of the packaging.

This service is currently available for the following models:

• >> BD395i MAX
• >> G1 Pro (NV5060)
• >> M1 Plus-12800/13900/12600
• >> M1 PRO-125H/255H/285H
• >> MS-01-S1260/S1290/S139
• >> MS-02 Ultra
• >> MS-A2
• >> MS-S1-MAX
• >> NAB6 Lite
• >> NAB9
• >> NAS-N5 Pro / N5-255 / N5A-H255
• >> UM750L / 690L Slim
• >> UM760 / 870 Slim
• >> UM760 / 870 / 880 / 890 Plus
• >> UM773 Lite
• >> UM790 Pro
• >> UM890 Pro
• >> X1 Lite-255
• >> X1 Pro-255 / 260 / 365 / 370 / 470
• >> X1-255 / 260 / 370 / 470

Please Note: This trade-in service is exclusively available for products purchased directly from official Minisforum stores. Products bought from other second-hand or third-party sellers are not eligible for this program.

Minisforum Trade-In Program

MINISFORUM currently includes the following product categories, which can be adjusted according to market demand and technological development:

🖥️ Mini PC Series

• Personal Entertainment Mini PC — Suitable for home entertainment, media centers, etc., compact and easy to place.
• Business Office Mini PC — Suitable for office work such as document processing, presentations, etc.
• Gaming Mini PC — With powerful graphics processing performance, suitable for gaming and programming.

⚙️ Mini Workstation Series

Designed for professional users such as engineers, designers, and editors, offering powerful data processing and analysis capabilities.

🗄️ Mini Server Series

• Home/Small Business Mini Server — For storing and sharing files and for simple web services.
• Data Center Mini Server — Suitable for data center environments and offers high-density computing power.

📱 Tablet Series

A multifunctional product that integrates tablets, laptops, and portable displays to meet a variety of needs such as programming development, AAA games, graphic design, video editing, and more.

🔌 Accessories Series

Includes cases, motherboards, portable displays, docking stations, power supplies, and other accessories and peripheral products to meet users' needs when assembling and expanding devices.

MINISFORUM was founded in 2018 by a group of computer engineers passionate about advanced technology and design. The Chinese name "Mingfan" (铭凡) is a brand focused on microcomputers and related accessories, primarily aimed at users seeking high performance, portability, and personalized customization.

What does "MINISFORUM" mean?

The brand name combines two elements:

• Mini — Emphasizes the small, portable, and powerful characteristics of the product.
• Forum — Reflects the brand's commitment to creating a platform for technical exchange and sharing, encouraging users to participate in product design and improvement, and jointly advancing microcomputer technology.

Our Mission

MINISFORUM is committed to providing users with an efficient, flexible, and easily customizable microcomputer experience — offering a variety of solutions to meet the needs of different users across office, entertainment, gaming, and professional work scenarios.

Delete Account

If you wish to deactivate your account and no longer receive messages from MINISFORUM, please contact customer service at eu@minisforum.com. Once the account information has been verified, we can process the request to deactivate the account.

View Order History

You can easily view an overview of all your previous orders in the order history section of your account, along with related information, including the order number, order date, order total, and shipping status.

Unable to Log In

Go back to the login page and select "Forgot Password" to reset it. If you are still unable to log in, please contact customer service to resolve the issue.

How can I unsubscribe from the newsletter?

Just scroll to the bottom of one of our newsletter emails and click on "Unsubscribe." Of course, you can subscribe again at any time!

I am not receiving the newsletter. What can I do?

Please check your spam folder. Unfortunately, our emails sometimes end up there. If you cannot find it there either, please send us an email and we will manually add you again.

Where can I sign up for the newsletter?

Thank you for wanting to stay updated with MINISFORUM! Please scroll down on the homepage, and you'll find the subscribe button.

Insurance services are provided by Xcotton, offering two types of protection: Shipping Protection and Product Protection.

About Xcotton: https://www.xcottons.com

• Shipping Protection Resolution Center: seller.xcottons.com
• Product Protection Resolution Center: sp.xcottons.com
• Service Email: support@xcottons.com

🚚 Shipping Protection by Xcotton

Coverage Types

1. Loss

• Complete Loss: No proof of delivery provided by the carrier. Considered lost if not delivered within 30 days (domestic) or 60 days (international).
• Partial Loss (Multiple Packages): Each package assessed individually based on loss, damage, or theft.
• Partial Loss (Single Package): Applies if outer packaging is visibly damaged, or the carrier's recorded weight differs from actual weight.
• Porch Piracy: Carrier shows package as delivered, but customer confirms non-receipt.

2. Damage

Coverage applies when a received item shows clear physical damage—such as breakage, cracking, bending (for non-flexible items), or crushing—that makes it unusable.

3. Incorrect Delivery

Claims are eligible if the carrier delivers the package to a wrong address, except when the error is caused by the customer.

4. Delay

A delay occurs when the package is not delivered within the originally stated timeframe.

🛡️ Product Protection by Xcotton

1. Coverage Period

Coverage period is 1, 2, or 3 years, commencing on the date of purchase.

2. Protection Plans

• 1-Year Plan: Accidental Damage coverage. No Extended Warranty.
• 2-Year Plan: Accidental Damage coverage. No Extended Warranty.
• 3-Year Plan: Comprehensive coverage — Accidental Damage + Extended Warranty.

3. Definitions

• Accidental Damage: Damage from unforeseen external events during intended use.
• Extended Warranty: Continues the manufacturer's original hardware warranty upon its expiry.

4. Scope of Protection

• Extended warranty after manufacturer's warranty expires.
• Coverage for product failures due to electrical power surges.
• Accessory Coverage — repair or replacement of all manufacturer-supplied components.
• Repair or replacement for accidental causes including falling, impact, cracking, or liquid spillage.

Bulk Orders

If you would like to order multiple devices, please let us know the models, configurations, and quantities you require. We will then send you a quote based on the order quantity.

Discontinued Product

If you cannot find the product you are looking for on the website's search page, it may have been discontinued or is no longer available for sale. When an item is discontinued, it is removed from the website before the inventory runs out. If you order a discontinued item before we remove it from the website, we will notify you by email within 24 hours. Once you receive notification, please contact our customer service department for more information about your options, including details on refunds or item exchanges.

Out-of-Stock Item

• If the item is out of stock, it cannot be added or purchased. (Pre-orders can be placed, but you will have to wait until the item arrives in stock.)
• If all items in your order are out of stock, they will not be shipped until all items are available.
• If only some items are backordered, the available items will be shipped separately. Once the out-of-stock item arrives, it will be shipped again at no additional cost.
• If you do not wish to wait, please contact our customer service department to cancel the out-of-stock item or replace it with another product.

Changing Order Details

If you made a mistake with your address or need to send the package to a different address, contact customer service directly with the correct address. This is possible as long as the order has not yet been processed.

Once the package has been shipped, the address can no longer be changed. However, you can contact DHL to refuse delivery (do not open the package) and inform the MINISFORUM customer service team — they will reprocess your order once the package is received.

How to Identify Your Order Origin

MINISFORUM operates several websites and platforms with different customer service teams. Use your order number prefix to find the right contact:

Other Platforms

🧾 Customs Duties & Taxes

Payment

• If your delivery address is within the EU, you can select "Free Shipping" regardless of the warehouse. If the order is shipped from a Hong Kong warehouse, goods will first be sent to a German warehouse and then forwarded to you — all costs are covered by the seller.
• If your address is outside the EU, we recommend paying the €30 "Duty Free Shipping" fee. We will then pay the tax and you will not incur any further costs.

Tariff Insurance

We will cover the full tax if you are required to pay customs duties.
To claim a refund:

1. Keep the customs payment receipt.
2. Send the payment slip to us.
3. The refund will be returned via your original payment method within 1–2 business days.

🚚 Shipping Couriers & Status

Tracking Your Order

After your order has been shipped, you will receive an automatic email with a tracking link. If you have a MINISFORUM account, the tracking link will also be stored there.

Delivery Not Completed

If your package is delayed or cannot be delivered, please email us at eu@minisforum.com and we will find a solution.

If tracking shows "delivered" but you cannot find your package, wait 24 hours and then contact us — we will file a claim on your behalf.

💡 Tip: Check behind bushes, on the back porch, or other hidden spots. Also check with a neighbor or your building's rental office — delivery drivers sometimes scan the wrong package and correct it the next day.

📋 European countries Transport Policy

• In accordance with EU regulations, all goods imported into the EU are subject to customs VAT from July 1, 2021 (rates vary by country).
• Please actively cooperate with local customs during clearance — failure to do so may result in goods being returned or destroyed, incurring high fees.
• Note: Our company is not responsible for fees arising from failure to complete customs clearance.
• The shipping instructions provided are for reference only. If you have questions, please contact our support team.
• Note: Our store only sells EU-format adapters. For other formats, please visit the corresponding MINISFORUM regional store.

📦 Shipping Methods & Costs

Most orders are delivered by DHL, with a small number delivered by FedEx or UPS depending on the destination country.

✅ MINISFORUM offers free shipping on orders above €91. A shipping fee will apply to orders below this amount.

🤝 Distributor

MINISFORUM is looking for distribution partners to offer our extensive product range across European countries. If you would like to become a distribution partner, please contact us as soon as possible to receive an offer.

Learn more about becoming a distributor

💰 Affiliate Program

Earn commissions by promoting our products and content. We provide you with the tools to drive traffic to Minisforum.eu and pay commissions based on successful orders and sales.

Learn more about the Affiliate Program

🎁 Rewards Program

Sign up and earn 2 points for every dollar spent. Complete tasks to earn additional points, then redeem them for gifts or coupons when you reach a certain threshold.

Sign up to start earning rewards

📣 Partnerships & Content Creators

If you are interested in testing our products or are a content creator who would like to introduce our products to your community, please contact us anytime.

pr@minisforum.com

✍️ Blog Articles

Would you like to become a contributing author for MINISFORUM? Send us your work at eu@minisforum.com. Once your blog is published, you will receive a gift or gift card from MINISFORUM.

⭐ Write a Review

If you are satisfied with our products, leave a positive review and contact customer service to earn points or a gift.

We have compiled a list of the most commonly asked questions. To assist you in resolving common operational issues, we offer clear text explanations and step-by-step video tutorials. If you encounter a similar issue, we recommend checking this section first for immediate solutions. For more help, please visit our Minisforum Product Support page.

To download the product manual, install drivers, or watch installation videos, please visit the following link:

https://www.minisforum.com/pages/product-info

MINISFORUM welcomes any questions you may have. You can either ask a question directly via the online chat on the website, or send us an email. We will respond as soon as possible after receiving an answer from our technical team.

📌 Please note that we may not respond on non-working days.

Email: EU@minisforum.com