Dear Valued Customers,

Greetings! To further enhance service efficiency and transparency, we have completed a comprehensive optimization and upgrade of our service system, and officially launched an exclusive customer portal to bring you a more convenient consultation management experience!

We sincerely invite you to log in to the customer portal using the email address you previously registered via message or used to send consultations: https://apsea1.fscloud.com.cn/t/minisforum/mp/wss/index.html#/login

For every consultation email you send thereafter, you can real-time check the following information through this portal:

✅ Whether the consultation request has been successfully received

✅ The current processing progress and latest status of the work order

This system upgrade will completely resolve issues such as unresponsive consultation email delivery and undelivered replies, making your communication fully transparent, efficient and controllable!

Kind Reminder: If you find that we have completed the reply in the customer portal but have not received it in your email inbox, we recommend checking your spam folder or advertising folder to avoid missing important feedback～

Thank you for your long-term understanding and support. We will continue to iterate and optimize our services to provide you with a better experience!