Internationally Accepted Credit/Debit Cards: Visa | Mastercard | American Express | Discover | JCB (Japan Credit Bureau) | Diners Club International | UnionPay
Regional Debit Cards / Payment Systems: Visa Electron | Maestro | Cartes Bancaires | Bancomat | Bancontact
Digital Wallets / Quick Pay: PayPal | Google Pay | Apple Pay | Skrill Digital Wallet Buy Now, Pay Later & Online Bank Transfers: Klarna | Billink | iDEAL | Trustly | EPS
2. Why did my bank charge additional fees?
As we are a Hong Kong-based enterprise, your bank may classify your transaction as a cross-border payment outside the Eurozone and levy extra charges. We recommend that you use a bank card suitable for international payments when placing orders, which can effectively avoid such additional bank fees.
3. Why do items disappear or show out of stock in my cart?
Items saved in cart are not reserved. Inventory updates in real time. Products may become unavailable once purchased by others. Pre-order items can be added to cart, delivery time shown on product page. Complete checkout promptly if you want the item.
4. Why can’t I apply my coupon?
Common reasons: coupon expired; not valid for pre-order or refurbished units; minimum order value not met; only one coupon allowed per order; case-sensitive, avoid extra spaces when entering.
5. How are shipping fees and customs duties calculated?
Free standard delivery (DHL/FedEx/UPS) for orders within the EU. For non-EU addresses, you may select the €30 duty-inclusive shipping service covering all customs charges. If you pay duties separately, keep receipts and contact support for a refund.
If you have any more questions, feel free to contact us.
