Non-EU countries: Switzerland, Albania, Belarus, North Macedonia, Iceland, Bosnia and Herzegovina, Vatican City, Liechtenstein, Monaco, Norway, San Marino
Delivery Timeliness
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DE Warehouse: 3-5 business days
Hong Kong Warehouse: 5-7 business days
Refurbished Devices: 3-5 business days
Pre-sale Products: 3-4 business days after warehouse arrival
Repair Services
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Provides free repair services for products that are within the warranty period.
Address for EU:
Panex-MG
Vollhöfner Weiden 17, 21129 Hamburg
Panex World Depot GmbH
+49 15565251313
Insurance Services
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Minisforum provides two types of protection for sold products:
1. Shipping Protection includes: Loss and damage in transit, Theft/Porch Piracy, Mis-delivery by courier, USD$5 compensation for delay Smooth Claims
2. Product Protection Plan:Customers can choose a 1-year, 2-year, or 3-year insurance plan tailored to their needs. This plan covers accidental damage occurring during normal product use and extends the original manufacturer's warranty with identical coverage terms after its expiration. Different durations are subject to varying premium rates.