Our Policies

Our Policies

Warranty, Return, and Refund Policy

Article 1: Product Warranty Description

1.1 Scope of Warranty

MINISFORUM provides warranty service in accordance with our stipulated conditions during the warranty period specified in the "Warranty Period" section below, strictly for products purchased directly from the MINISFORUM US Official Store operated by our company. Please note that this warranty service does not apply to products purchased through distributors, Amazon, or other third-party marketplaces.

1.2 Warranty Period (Important Update)

For eligible products purchased directly from the MINISFORUM US Official Store from March 9, 2026 through July 31, 2026 (inclusive) , the standard 2‑year warranty will be extended by an additional 1 year, for a total warranty period of 36 months (3 years). For purchases made on or after August 1, 2026, the standard 24‑month (2‑year) warranty applies.

This extended 36‑month (3‑year) warranty is available only for purchases made between March 9, 2026 and July 31, 2026, and exclusively through the MINISFORUM US Official Store. Purchases made on or after August 1, 2026, or from other retailers, are covered by the standard 2‑year warranty.

Products with screens, such as mobile monitors and tablets, are covered by a 12‑month (1‑year) warranty regardless of the purchase date.

Product Category Orders placed on or after Aug 1, 2026 Orders placed Mar 9 – Jul 31, 2026 Orders placed before March 9, 2026
PCs, Workstations, NAS, etc. 24 Months 36 Months 24 Months
Portable Monitors, Tablets (Products with screens) 12 Months 12 Months 12 Months

1.3 Warranty Coverage

During the warranty period, in the event of a product defect, we shall provide a replacement or free repair. If a valid claim is submitted to us within the warranty period, we will provide a free repair. If the product cannot be repaired, we will replace it with the same MINISFORUM product or a product of equal value.

If we determine that repairing the item is impossible, difficult, or unreasonable due to the condition of the item, the defective part, or our own circumstances, and provided that the item is confirmed to be within the warranty period, we may replace the item with a product of our choosing that possesses equivalent functions and performance (including products similar to the requested item or different models).

Additional Notes

  • Warranty Start Date:

Standard sale items: From the date the product is delivered to the customer.

Pre-order items: From the date the product is delivered to the customer.

  • The warranty period for a replacement item is not extended and continues from the original delivery date.

Eligibility

  • Products purchased directly from the MINISFORUM US Official Store.
  • Failures and defects that occur within the warranty period (excluding human error or negligence).

Exclusions

  • Products purchased from distributors (including marketplaces such as Amazon).
  • Commercial or corporate bulk purchases (please contact elsa@minisforum.com separately).
  • Products transferred from a third party (warranty is strictly limited to the original direct purchaser).

1.4 Terms of Use for Warranty Services

We need to verify the status of the package; therefore, please ensure you contact us before returning any items.

Warranty Conditions

(1) Warranty services under this policy are available only for products purchased through the MINISFORUM US Official Store.

(2) This policy applies in cases of initial defects in the delivered product, damage incurred during shipping, or product failure/material defects arising under normal use during the warranty period.

(3) For customers in the United States, eligible products may be sent to our U.S. service center for repair.

(4) For customers in certain Asia-Pacific countries/regions, eligible products may be sent to our Hong Kong service center for repair.

(5) For customers in other regions, including other countries in the Americas, Australia, and the Middle East, mail-in repair service is not available. In such cases, we will provide a replacement solution in accordance with the applicable policy.

For MINISFORUM products that are outside the warranty period, we may provide paid repair services upon request, provided the product is repairable. For such paid repairs, the customer is responsible for the shipping costs for sending the product to us, and the return shipping cost will also be borne by the customer.

1.5 Warranty for Refurbished Products

Refurbished and renewed products are governed by the dedicated policy published on the MINISFORUM Refurbished Store and are not subject to the standard warranty and return terms applicable to products purchased through the MINISFORUM US Official Store. For details regarding warranty coverage, return eligibility, and after-sales service for refurbished products, please refer to:
https://refurbished.minisforum.com/pages/warranty-return

Article 2: Return and Refund Policy

2.1 Basic Conditions for Returns and Refunds

Please contact us to check your order status.

Customers may request to cancel an order before it is dispatched. For eligible orders, we will issue a refund to the payment account used at the time of purchase within 7 business days.

2.2 30-Day Unconditional Return Guarantee

Customers may return products for any reason within 30 days from the date of delivery, by submitting a request through our Inquiry Form.

Conditions for Eligibility

  • Within 30 days of product delivery (the date of delivery is based on the date recorded by the tracking number).
  • Returns are accepted for any reason.

However, we cannot accept returns in the following cases:

  • More than 30 days have passed since the product delivered.
  • The product has scratches, dirt, or damage caused by the customer.
  • There is a discrepancy between the delivered product and the returned product.
  • The product is a refurbished or renewed product, and the return request is not related to a quality issue.

Please note that we cannot process any requests made after the 30-day period has expired. We require the customer's cooperation to verify the product's condition; failure to cooperate will result in our inability to process the return and refund.

Refund Procedure

  1. We receive the customer's return request and confirm that none of the exclusion conditions above apply.
  2. The customer returns the product within 7 days, provides us with the tracking number, and we confirm the return has arrived at our return warehouse. Gifts, accessories, etc., must be returned together.
  3. We will process the refund for the product price in accordance with our standard procedures. Please note that the refund may take some time to appear, depending on the payment method (PayPal: within 48 hours; Credit Card: 7–10 business days).

Defective on Arrival (DOA)
If the product is damaged or defective upon delivery, please contact us via the Inquiry Form within 7 days of delivery.
Our support center will investigate and verify the cause of the damage or defect, and we can accommodate a "Return and Refund" or "Return and Exchange" in accordance with our product warranty policy.

Information Required to Verify Product Condition

  • Order Number (e.g., MS1000)
  • Detailed description of the issue
  • Evidence (text, photos, video)
    Please note that if we are unable to procure the exact same product due to our own circumstances, such as it being out of stock or discontinued, we will replace it with an equivalent successor model. For details, please refer to the "Discontinued / No Backup Stock Models" section below.

Return Shipping Costs
As a general rule, all shipping costs for returning products shall be borne by the customer. (In cases of initial defects or incorrect items, we will bear the shipping costs.)

2.3 Handling of Package Damage and Missing Items

Customers must inspect the package before accepting the delivery. If you find any missing items or package damage, please contact MINISFORUM Customer Support. Please provide your order number and a description of the issue (in text, video, or image format).

After verifying the situation, you may request a reshipment of the parts or a refund for the actual value of the missing items.

In Case of Damage

  • Check the condition of the package before accepting the delivery.
  • If there are signs of damage or that the package has been opened, contact the delivery company and obtain a damage certificate/report.
  • Contact us via email, attaching photos of the damaged package and the certificate.
  • After we verify the situation, you can request a "Return and Refund" or "Return and Exchange".

In Case of Missing Items

  • Check the condition of the package before accepting it (we highly recommend recording an unboxing video).
  • If you find missing items or damage to the package, contact MINISFORUM Customer Support.
  • Provide your order number and a description of the issue (text, video, or images).
  • We will arrange a reshipment of the missing product(s) or issue a refund for the missing item(s).

Important Notes

  • Please contact us within 7 days of product delivery.
  • MINISFORUM will bear the shipping costs for returns or exchanges due to missing items or package damage.
  • MINISFORUM shall not be held liable for any compensation, including refunds or exchanges, for packages lost after being successfully delivered to the correct address. (The delivery status is strictly based on tracking information.)
Order Status Time Since Delivery Return Shipping Cost Resolution / Refund Eligibility
Product Not Shipped Before shipment - Full refund
Package Damage / Missing Items Within 7 days of delivery Borne by MINISFORUM Reshipment of parts, or refund for the actual value of the missing items
Defective on Arrival (DOA) Within 7 days of delivery Borne by MINISFORUM Exchange or full refund
Product (30-day unconditional return) Within 30 days of delivery Borne by customer Exchange or full refund

Article 3: Handling of Product Failures

In the event of a malfunction in our product, the purpose of our response is to restore or maintain its functions and performance.

If we determine that repairing the product within the warranty period is impossible or unreasonable, MINISFORUM will handle the case in accordance with the replacement solutions set out in this policy, including replacement with an identical new product, a refurbished unit, or another product with equivalent functions and performance, depending on the warranty period and stock availability. In such cases, the defective product submitted for service will not be returned to the customer, and ownership of such product shall transfer to MINISFORUM upon dispatch of the replacement product.

Please note that if we are unable to procure the exact same product due to our own circumstances, such as the item being out of stock or discontinued, we will replace it with an equivalent successor model. For details, please refer to the "Discontinued / No Backup Stock Models" section below.

Time Since Delivery Service Provided Shipping Costs
0 - 30 Days "Return & Exchange" or "Return & Refund" Fully borne by MINISFORUM
31 - 180 Days "Return & Repair" or "Return & Exchange" (Replacement with an identical new product) Fully borne by MINISFORUM
181 Days - End of Warranty "Return & Repair" or "Return & Exchange" (Replacement with a refurbished unit of equivalent performance) Fully borne by MINISFORUM
Out of Warranty Paid Repair Fully borne by customer

[Required Information]

  • Proof of purchase (Order number, e.g., MS1000, or sales contract)
  • Serial number
  • Detailed description of the issue (text, photos, video)

[Repair Procedure]

  1. Submit your proof of purchase, serial number, and a description of the issue (status of the defect, frequency of occurrence, steps to reproduce, etc.) via email.
  2. MINISFORUM will verify the details of the defect based on the submitted materials and provide the repair service.
  3. Pack the defective product (including all components from the time of delivery) securely in its original packaging or packaging with equivalent protective capabilities. Ensure all accessories, such as the AC adapter, power cable, and instruction manual, are included. Send it to MINISFORUM's designated repair center and provide us with the tracking number. Note: Failure to notify us with the tracking number may result in a delay in initiating the repair.
  4. The repair process generally takes up to 2 weeks after we confirm receipt of the product, although this timeframe may be extended depending on the availability of replacement parts. For repairs within the warranty period, parts and repair fees are generally free of charge. However, if out-of-warranty repairs are required, additional costs will be incurred, and we will consult with you in advance regarding the repair costs.
  5. The repaired product will be shipped back to you (you will be notified of the tracking number). Return shipping costs will be borne by MINISFORUM.

[Important Notes]

  • If the product cannot be repaired, the process will be switched to a "Return and Exchange" (depending on stock availability, it may be exchanged for an equivalent successor model).
  • No loaner or substitute products will be provided during the repair period.
  • The repair process will only begin after we have confirmed that the returned product has arrived at our designated return address.
  • Before sending the product for repair or other warranty service, the customer must back up all data, erase any data stored on the product, and remove any user-installed or removable components, including but not limited to memory modules, SSDs, and other storage devices, unless MINISFORUM expressly instructs otherwise. MINISFORUM shall not be responsible for any loss of data, any data security issues, or any user-installed or removable components left in the product and not returned.
  • If out-of-warranty repairs are required, additional costs will be incurred, and we will consult with you in advance regarding the repair costs. If you do not agree to the repair costs and choose to cancel the repair request, the product will be returned to you. The customer will be responsible for bearing the shipping costs for returning the product, as well as any other expenses incurred in the return process.

[Warranty Coverage]

  • Covers hardware defects in materials or workmanship, or functional failures under normal use.
  • Damage caused by accident, misuse, liquid exposure, dropping, crushing, or unauthorized modifications is not covered under the standard warranty. Paid repair service may be offered based on the actual condition of the device, subject to assessment and quotation.

Annual Pass holders are entitled to one complimentary accidental damage repair service per year, covering incidents such as drops or liquid exposure. For verified quality-related issues, round-trip shipping costs will be covered by MINISFORUM.

[Exclusions]

  • Damage caused by misuse, accident, liquid ingress, physical impact, crushing, or unauthorized modification.
  • Software-related issues, including but not limited to operating system errors, application conflicts, or driver issues. Free technical support may still be provided where applicable.
  • Non-quality-related issues, such as cosmetic wear, minor noise that does not affect normal operation, or issues caused by third-party accessories or compatibility limitations.
  • Refurbished or renewed devices are subject to their own separate warranty and return policy.
  • Products purchased from unauthorized sellers or through private resale channels.

Article 4: Warranty Exclusions

If the product is damaged due to human factors, the warranty provisions shall not apply, and MINISFORUM will not provide compensation such as returns or refunds. Customers will need to purchase replacement products or parts at the standard price and bear the necessary shipping costs.

MINISFORUM's warranty does not cover any damage caused by overclocking. Even if overclocking is enabled through MINISFORUM's own hardware or software, such damage remains explicitly outside the scope of the product warranty.

The warranty provisions do not apply in the following situations:

Category Specific Examples / Cases
Normal Wear and Tear Normal wear and tear resulting from daily use.
Purchase & Proof of Purchase Items used for rental, commercial purposes, or corporate bulk purchases; customized products; or failure to provide a valid proof of purchase.
Loss & Theft Loss or theft occurring during daily use.
Expired Warranty Products whose warranty period has expired.
Product Type Second-hand items, free-of-charge items, or promotional gifts.
Repair & Modification Repairs or disassembly performed by a third party without authorization from MINISFORUM.
Human-Induced Damage Intentional damage or damage caused by human error.
Force Majeure Damage caused by natural disasters (typhoons, floods, fires, earthquakes) or social events (strikes, wars, embargoes/prohibitions), etc.
Incorrect Use Damage due to dropping, use in extreme temperatures, water ingress (liquid damage), mishandling, or use of non-original replacement parts.
Overclocking Damage caused by overclocking (excluded even if overclocking was enabled through MINISFORUM's own hardware or software).

Article 5: Customer Support

Contact Information

Required Information When Contacting Us

  • Order Number (starting with "MS")
  • The purchased product
  • A detailed description of the issue
  • Supporting evidence as needed (text, photos, video)

Article 6: Data Handling

Data stored on the storage media of the product submitted for repair may be accessed or deleted during the repair process.

We assume no responsibility whatsoever for any corruption or loss of data stored on the product submitted for repair. We strongly request that customers back up their data at their own responsibility before submitting the product.

Article 7: Important Notes

To receive the warranty services described above, customers must contact MINISFORUM Customer Support within the applicable warranty period.

When contacting Customer Support, please have your purchased product and order number (starting with "MS") ready. Providing these details will allow us to resolve your issue promptly.

If more than 30 days have passed since the delivery date but the product is still within the warranty period, we will only accept requests for exchange. Refund requests will not be accepted.

The warranty provides coverage from the date the product is delivered to the customer. The warranty period will not be extended if a replacement product is provided.

For "Return and Exchange" requests, the reshipment will be processed within 2 to 7 business days after the returned item arrives, subject to inventory availability.

For "Return and Refund" requests, the exact time the funds are credited depends on your payment method; please consult your credit card company for details.

Once warranty service is approved via MINISFORUM Customer Support, we ask for your cooperation in returning the product within one week. Please note that if the product is returned after one week has passed, you may not be able to receive the warranty service.

When returning a product, please use a trackable shipping method.

If there is data stored on the hard drive of the product being returned, the customer is responsible for erasing it. MINISFORUM assumes no responsibility whatsoever for any such data if the customer fails to erase it.

Refunds and reshipments will only be processed after we have confirmed that the returned product has arrived at our designated return address.

If you use a designated delivery method (e.g., leaving the package at the door, delivery lockers, receipt by a third party, or outdoor placement), we assume no responsibility for loss, theft, or damage after the delivery company has recorded the status as "Delivery Completed." We strongly recommend receiving the product in person whenever possible.

The warranty services described on this page apply strictly to purchases made from the MINISFORUM US Official Store (this website). Products purchased from other retailers or sellers are not covered by the warranties on this page. Please contact the original seller directly.

To receive the warranty services described on this page, you must return the target product (including the main unit, original box, AC adapter, power cable, instruction manual, and all other original components from the time of delivery) to our designated return address. If the condition of the returned product does not meet our required standards, the acceptance of the return will be retroactively invalidated.

In cases where (1) the customer refuses to receive the product, (2) the customer refuses to pay the due amount, (3) the customer cannot be reached at the contact information provided at the time of the order, or (4) the product cannot be delivered due to other customer circumstances, the product will be treated as a return. In such cases, the customer will be responsible for the shipping costs associated with the product, as well as any expenses incurred for the return (return shipping fees and other return-related costs).

The warranties described on this page are provided independently by the MINISFORUM US Official Store (this website). For orders placed outside of this site, please contact the original seller rather than MINISFORUM Customer Support.

Article 8: Limitation of Liability

MINISFORUM makes no warranties, express or implied, other than those explicitly stated in the Terms of Use above. MINISFORUM shall not be liable for any incidental or consequential damages arising from force majeure. This includes, but is not limited to, natural disasters, improper operation, business interruption, loss of profits or data, and other indirect or special damages.

Article 9: Changes to These Terms

These Terms may be revised by our company without prior notice. In such cases, the conditions for using this service shall be governed by the latest revised Terms, so please ensure you check the most current version. Changes to these Terms stipulated in this Article may include shortening the warranty period of this warranty service, restricting or excluding eligible products, and modifying, restricting, or abolishing the contents of this warranty service. Unless otherwise specified by us, the revised Terms shall take effect from the time they are displayed on the website.

Last Updated: July 27, 2026

The shipping policy below is for reference only. Please contact us directly if you have any questions or concerns.


Global Shipping Services
We provide fast and reliable shipping services worldwide through our global warehouse network. With dedicated warehouses in Hong Kong, United States, Germany, and Japan, we ensure optimal shipping experience for customers globally.
Shipping Zones & Rates


United States
Shipping from US Warehouse
Coverage: United States mainland
Free shipping on orders over $90. For orders under $90, a shipping fee of $30 will be applied

Europe


Shipping from Germany Warehouse
EU Countries: Germany, France, Italy, Spain, Netherlands, Belgium, Austria, Poland, Czech Republic, Denmark, Sweden, Finland, Ireland, Portugal, Greece, Luxembourg, Slovenia, Slovakia, Latvia, Lithuania, Estonia, Cyprus, Malta, Croatia, Bulgaria, Romania


Free shipping for orders over 83€. For orders under 83€, a shipping fee of 5€ will be applied for EU countries, and 10€ for non-EU countries.


United Kingdom

Free shipping on orders over £70. For orders under £70, a delivery fee of £12 will be charged.

 


Japan
Shipping from Japan Warehouse

Orders ¥4,000+: Free shipping (excluding remote areas such as Hokkaido & Okinawa)

Orders ¥4,000+: Hokkaido & Okinawa shipping: ¥2,100

Orders under ¥4,000: Shipping: ¥2,000

Orders under ¥4,000: Hokkaido & Okinawa shipping: ¥4,100

 

Asia-Pacific Region

Shipping from Hong Kong Warehouse
Coverage:


North America：United States (50 states), Canada, Mexico


Oceania: New Zealand, Australia


Asia: South Korea, Singapore, Malaysia, Thailand, Vietnam, Indonesia, Philippines, Brunei, Cambodia, Laos, Myanmar, East Timor


Middle East: Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, UAE, Yemen, Jordan, Lebanon, Syria, Iraq, Israel, Palestine, Turkey, Cyprus, Georgia, Armenia, Azerbaijan


Free shipping on orders over $90. For orders under $90, a shipping fee of $30 will be applied

Order Processing Time


Standard Processing: 1-3 business days
Holiday Periods: 3-5 business days
Promotional Periods: May extend to 5-7 business days


Smart Warehouse Allocation
Our system automatically selects the optimal shipping warehouse based on:
Delivery address
Product inventory status
Delivery time requirements
Shipping cost optimization

Special Notes

Remote Areas
Higher shipping rates apply to Japan's Hokkaido and Okinawa regions
Some remote areas may require additional delivery time

Customs Duties
International shipments may incur customs duties, taxes, or other fees
These charges are the responsibility of the recipient
DDP (Delivered Duty Paid) service available for select regions

Oversized Items
Some large items may have special shipping rates
Exact fees will be displayed at checkout

Tracking Services

Tracking number provided for all shipped orders
Track your order through our website or carrier's website
Email/SMS notifications for important delivery milestones

Shipping Issues

Delayed Delivery: Contact customer service if delivery exceeds estimated time
Lost Package: We will assist in resolution and provide solutions
Address Errors: Contact customer service before shipment to modify address

Restricted Areas
Due to legal regulations or logistics limitations, some areas are currently not available for shipping. Please contact customer service for specific inquiries.

 

Orders will be shipped within 3-5 business days after the payment is successfully processed if we keep stocks. We will update the tracking number and the shipping information via email after the package is dispatched. Customers can also check the shipping information in the Order Status section of their Minisforum accounts.

※ Please Note:

1) Minisforum creates the shipping label at the beginning of the process in order to start processing your order through customs. We do this to save time in customs, and that's why you will see the shipping status sometimes appear to be stuck in "Shipping label has been created" or "Shipment information received" status for a short time.

Shipping status will update once the package has been processed through customs (about 4-6 business days on average). You will receive your parcel within 2–3 weeks after it has cleared customs (please allow an extra week for shipping during holiday seasons).

 

Tariff Insurance

If customers are concerned about customs duties, please purchase tariff insurance. We will cover customs duties if your package needs customs clearance.

How it works:
1) Please purchase tariff insurance at checkout.
2) The package is shipped, and customers receive notification of customs duties from customs.
3) Please pay customs duties and keep the payment certificate.
4) Please send the payment certificate to us via email. We will verify it and refund the full amount of customs duties via the original payment method in 1 to 2 business days.

Order Cancellation

※ Please contact us first before canceling the order.

1) Customers can cancel the order and require a refund before the product is shipped or produced.  

2) Order cancellation is not available after the product is shipped. If customers insist on canceling the order, they are responsible for all the fees generated from sending the package back to our warehouse.

Delivery Address
A correct and complete address is necessary for delivery. Once your order is ready for shipment or has been shipped, the delivery address can NOT be changed.

If the package is returned to us due to an incorrect or incomplete address provided by the customer, we will contact you immediately to change the address. In this case, the customer is responsible for the shipping fee for the re-shipped package.

※ A valid telephone number is necessary for the delivery address.

Shipping Notification
Order(s) will be shipped by Minisforum. Customers will receive an auto-send shipping information email from Minisforum after the order is placed. If customers cannot find the email, please check the spam folder, and add Minisforum to the contact list.


Tracking Websites

DHL has customs clearance advantages in Europe and the Middle East. To track your package, please visit  https://www.dhl.com/en/express/tracking.html

UPS has customs clearance advantages in North America. To track your package, please visit http://www.ups.com/

FedEx has customs clearance advantages in America. To track your package, please visit http://www.fedex.com/

USPS To track your package, please visit https://tools.usps.com/go/TrackConfirmAction_input

EMS is a special postal service for all countries, it enjoys the priority of customs clearance in the national postal. To track your package, please visit https://www.ems.com.cn/english/

Singapore Post, Hong Kong Post, Swiss Post, and China Post are economical ways for shipping but take longer time. To track your packages https://www.17track.net/en

Accepted Payment Methods

  • Credit Card Payments
    • Supported cards: Visa, Mastercard, American Express, Discover, JCB, Diners Club, Union Pay, Maestro
    • Mobile payments: Google Pay and other digital wallets
    • All transactions are securely processed via Adyen
  • PayPal
    • Supports PayPal balance, linked bank accounts, and credit card payments
  • Klarna (Europe Only)
    • Available in select European countries
    • Supports “Pay Now,” “Pay Later,” and “Installments” depending on the region
    • Payment Conditions

Timing: Full payment is required at the time of order

Currency:

Europe: Euro (EUR)

  • United Kingdom: British Pound (GBP)
  • Japan: Japanese Yen (JPY)
  • South Korea: Korean Won (KRW)
  • All other countries: United States Dollar (USD)

Transaction Fees: Included in product pricing

Security: All payment information is protected with SSL encryption technology

Order Processing

  • Orders will be processed once payment is confirmed
  • We reserve the right to verify payment details before shipping
  • Orders will be automatically canceled if payment fails

Refund Policy

  • Refunds will be issued to the original payment method
  • Credit card refunds typically take 3–5 business days
  • PayPal refunds typically take 1–3 business days


Our commitment to you

Here at store.minisforum.com (hereinafter referred to as "we", "us", "our", or "MINISFORUM", "Site"), we are committed to protecting and respecting the privacy of your personal data; meanwhile, we also abide by the GENERAL DATA PROTECTION REGULATION (GDPR) of Europe. This privacy policy explains how your data is collected, used, transferred, and disclosed by MINISFORUM. It applies to data collected when you use our websites, when you interact with us through social media, email, or phone, or when you participate in our competitions or events.


What information do we collect?

By visiting our website to complete registration, ordering, and notification, we collect and store information for legal use, including but not limited to:

  • Email address, including email addresses provided by authorized third parties.
  • Shipping and billing address ( es ), including name, address line, and phone number.
  • Specific information for payment verification and customs issues.
  • Technical data, including IP address, date and time, browser and operating system, the URL you requested, etc.

We also protect all your personal information that is collected from you offline, such as through phone calls.

How do we secure your data? 

  • We have appropriate organizational safeguards and security measures in place to protect your data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed.
  • The communication between your browser and our website uses a secure encrypted connection wherever your personal data is involved. We encrypt your data and store it on secure servers hidden behind a firewall.
  • We require any third party who is contracted to process your personal data on our behalf to have security measures in place to protect your data and to treat such data in accordance with the law.
  • In the unfortunate event of a personal data breach, we will notify you and any applicable regulator when we are legally required to do so.

What is the purpose of the collection?

We will only collect and use your personal data for the following purposes:

  • Complete your order(s)
  • Offers you a better shopping experience
  • Improve our services
  • Meet our legal responsibilities

Your rights to your personal data

You have several rights under the data privacy legislation. This includes, under certain circumstances, the right to:

  • Request access to your personal data
  • Request the correction of your personal data
  • Request the erasure of your personal data
  • Request that your personal data be restricted from being processed.
  • Request the transfer of your personal data
  • Object to the processing of your personal data
  • Object to automated decision making

If you wish to exercise any of these rights or have any questions, comments, or requests for more information, please email us at INFO@MINISFORUM.com.

Changes to this Privacy Policy

From time to time, we may change this privacy policy. If there are any significant changes, we will post updates on our website, and applications, or via email.

Will Minisforum share your data?

We do not sell, rent, trade, license, or otherwise disclose or share your personal or financial information with anyone, except in the following specific situations:

  • Third-party service providers: Like most online merchants, we sometimes use third-party service providers to perform specific functions on our behalf. Any information disclosed to them is solely to help in their provision of service. For example, we provide your name, shipping address, and phone number to partners such as DHL in order to guarantee delivery of your orders, and we may use relevant customer information in order to monitor the quality of the third party's service.
  • We may be required to disclose the information if subpoenaed, served with a court order, or requested by law enforcement officials conducting investigations, or if we are otherwise required by law to disclose such information. We will also release personal information when necessary to protect our legal rights or enforce our Terms of Use and other agreements. For example, we may share information to reduce the risk of fraud or to prevent fraud by users who attempt fraud or other illegal activity on our site.
  • Merger and/or sale of assets: We do not normally sell, trade, or rent personal information to other companies in the course of our business. However, it is possible that we might acquire, merge with, or be acquired by another company, or that we might dispose of some or all of our assets, in which case your personal information could be disclosed to another company, subject to the Privacy Policy in effect.
  • Non-personally identifiable information: We may share information that does not identify you or any user, such as the number of daily visitors to a particular page, or the size of an order placed on a certain date, with third parties such as advertising partners.

About Cookies

  • We use "cookies" to store specific information about you and track your visits to the Site, either through a computer or via a mobile device. It is not uncommon for websites to use cookies to enhance the identification of their visitors.
  • A "cookie" is a small amount of data that is sent to your browser and stored on your computer's or mobile device's hard drive. If you do not de-activate or erase the cookie, each time you use the same browser or mobile device to access the Site, our web servers will be notified of your visit to the Site and in turn, we may have knowledge of your visit and the pattern of your usage. The cookies will enable us to remember your information so you do not have to re-enter it every time you use the Site.
  • In addition, we use cookies to manage the security of our Site, gather information about usage by users; research visiting patterns and conduct interest-based advertising; assist our partners to track user visits to the Site and process orders, and track progress and participation in promotions.
  • We use a range of analytics and targeted advertising tools to display relevant website content on our website and online advertisements on other websites and apps (as described above) to you, deliver relevant content to you in marketing communications (where applicable), and measure the effectiveness of the advertising provided. For example, we use tools such as Google Analytics to analyze Google's interest-based advertising data and/or third-party audience data (such as age, marital status, life events, gender, and interests) to target and improve our marketing campaigns, marketing strategies, and website content. We may also use tools provided by other third parties, such as Facebook,
  • Our website may include links to and from the websites of our partner networks, advertisers, and affiliates, or to social media platforms. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to their websites.

Terms Of Use


Please read this agreement carefully before proceeding.

Welcome to store.minisforum.com! These Terms of Use describe the terms and conditions applicable to your access and use of the website at store.minisforum.com. This statement is a legally binding agreement between you as a user(s) of the Site (referred to as "you", "Member", "Customer" or "User" hereinafter) and store.minisforum.com (referred to as "we", "our", "us" or "MINISFORUM", "site" hereinafter).

User Agreement

By accessing, browsing, or using this website, you are agreeing to be bound by this website's terms and conditions of use, all applicable laws and regulations, while acknowledging that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this website. The materials contained on this website are protected by applicable copyright and trademark laws.

Our products and services are mainly targeted at adults. If you are a minor, please warrant that you are visiting the Site under the supervision of a parent or legal guardian.

Agreement Condition

  1. As a condition of your access to and use of the Site or Services, you agree that you will comply with all applicable laws and regulations when using the Site or Services.
  2. You agree to use the Site or Services solely for your own private and internal purposes. You agree that (a) you will not copy, reproduce, download, re-publish, sell, distribute or resell any Services or any information, text, images, graphics, video clips, sound, directories, files, databases, or listings, etc available on or through the Site (the "Site Content"), and (b) you will not copy, reproduce, download, compile, or otherwise use any Site Content for the purposes of operating a business that competes with MINISFORUM, or otherwise commercially exploiting the Site Content. Systematic retrieval of Site Content from the Site to create or compile, directly or indirectly, a collection, compilation, database, or directory (whether through robots, spiders, automatic devices, or manual processes) without written permission from MINISFORUM is prohibited. Use of any content or materials on the Site for any purpose not expressly permitted in the Terms is prohibited.
  3. You must read MINISFORUM's Privacy Policy which governs the protection and use of personal information about Users in the possession of MINISFORUM and our affiliates. You agree to the use of your personal information in accordance with the Privacy Policy.
  4. MINISFORUM may allow Users to access content, products, or services offered by third parties through hyperlinks (in the form of word links, banners, channels, or otherwise), APIs, or otherwise to such third parties' websites. You are cautioned to read such websites' terms and conditions and/or privacy policies before using the Site. You acknowledge that MINISFORUM has no control over such third parties websites, does not monitor such websites, and shall not be responsible or liable to anyone for such websites, or any content, products, or services made available on such websites.
  5. You agree not to undertake any action to undermine the integrity of the computer systems or networks of MINISFORUM and/or any other User, nor to gain unauthorized access to such computer systems or networks.
  6. You agree not to undertake any action which may undermine the integrity of MINISFORUM's feedback system, such as leaving positive feedback for yourself using secondary Member IDs or through third parties, or by leaving unsubstantiated negative feedback for another User.

Acceptance Of Order Terms

  1. Please note that there may be certain orders that we are unable to accept and must cancel. MINISFORUM reserves the right, at its sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase; inaccuracies or errors in product or pricing information; or problems identified by our credit and fraud avoidance department. We may also require additional verification or information before accepting any order. We will contact you if any portion of your order is canceled or if additional information is required to accept your order.
  2. Given the popularity and/or supply constraints of some of our products, MINISFORUM may have to limit the number of products available for purchase. MINISFORUM reserves the right to change quantities available for purchase at any time, even after you place an order.
  3. When you make a purchase, you agree that the risk of loss transfers from MINISFORUM to you from the moment we deliver your order to the carrier.
  4. You will bear all related liabilities and risks during the third-party transportation of your order.
  5. Users must agree to the terms stated on Freight and Pay for order payment, shipping, and delivery.
  6. For warranty and return, users should agree with the terms of the return policy.

User's Responsibilities

  1. User must be registered on the Site to use some Services. Except with MINISFORUM's approval, one User may only register one user account on the Site. MINISFORUM may cancel or terminate a User's account if MINISFORUM has reason to suspect that the User has concurrently registered or controlled two or more user accounts. Further, MINISFORUM may reject the User's application for registration for any reason.
  2. Upon registration on the Site, MINISFORUM shall assign an account and issue a user ID and password (the latter shall be chosen by a registered User during registration) to each registered User. An account may have a web-based email account with limited storage space for the user to send or receive emails. Upon becoming a MINISFORUM User, you consent to authorize MINISFORUM to store and use your information in accordance with the Privacy Policy.
  3. A set of User ID and password is unique to a single account. Each user shall be solely responsible for maintaining the confidentiality and security of your user ID and password, and for all activities that occur under your account. No user may share, assign, or permit the use of your User account, ID, or password by another person outside of the User's own business entity. User agrees to notify MINISFORUM immediately if you become aware of any unauthorized use of your password or your account or any other breach of security of your account.
  4. User agrees that all activities that occur under your account (including without limitation, posting any company or product information, clicking to accept any Additional Agreements or rules, subscribing to or making any payment for any services, sending emails using the email account) will be deemed to have been authorized by the User.
  5. User acknowledges that sharing your account with other people, or allowing multiple users to use your account (collectively, "multiple uses"), may cause irreparable harm to MINISFORUM or other Users of the Site. User shall indemnify MINISFORUM, our affiliates, directors, employees, agents, and representatives against any loss or damage (including but not limited to loss of profits) suffered as a result of the multiple uses of your account. User also agrees that in the case of multiple uses of your account or User's failure to maintain the security of your account, MINISFORUM shall not be liable for any loss or damages arising from such a breach and shall have the right to suspend or terminate User's account without liability to User.
  6. User warrants that the information you have provided when registering your MINISFORUM account is accurate, truthful, legal, and valid and belongs solely to you. Users are solely responsible for the accuracy of data that they provide to MINISFORUM, and MINISFORUM will not be held responsible and will not offer any compensation for any cases involving incorrect information.
  7. User shall have the option to cancel the order only when prior to shipping by contacting our support center. And MINISFORUM reserves the right to cancel the order for operation strategy with prior notice to the user account. However, once the order has been dispatched, the order cannot be canceled, changed, or refunded. Upon receipt of the package, our return policy comes into effect.
  8. User shall be respected to have the option to subscribe or cancel their newsletter subscription upon registration.
  9. Users understand and agree that MINISFORUM shall have the right to temporarily or permanently terminate all or part of the services at any time in accordance with its own business needs (including but not limited to cases like violating the terms and conditions of MINISFORUM, unacceptable and unreasonable comments or behaviors towards MINISFORUM's brand image).
  10. If you have any concerns or complaints regarding our service, please email us directly at Contact Us. You also have the right to make a complaint to the official authorities. We would, however, appreciate the chance to deal with your concerns before you approach the third parties, so please do contact us in the first instance.

Conditions Of Use

License Use

Permission is granted to temporarily download one copy of the materials (information or software) from MINISFORUM.com website for personal and non-commercial transitory viewing only. This is the grant of a license, not a transfer of title and under this license, you cannot modify or copy the materials, use the materials for any commercial purpose, or for any public display (commercial or non-commercial) attempt to decompile or reverse engineer any software contained on MINISFORUM.com website, remove any copyright or other proprietary notations from the materials, or transfer the materials to another person or "mirror" the materials on any other server. This license shall automatically terminate if you violate any of these restrictions and may be terminated by MINISFORUM.com at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

Disclaimer

The materials on MINISFORUM.com website are provided "as is". MINISFORUM.com makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, MINISFORUM.com does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet website or otherwise relating to such materials or on any other website linked to this website.

Limitations

MINISFORUM.com or its suppliers shall in no event be liable for any damages (including, without limitation, damages for loss of data or profit, or for business interruption) arising out of the use or inability to use the materials on MINISFORUM.com, even if MINISFORUM.com or a MINISFORUM.com authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Revisions & Errata

The materials appearing on MINISFORUM.com website could include technical, typographical, or photographic errors. And, MINISFORUM.com does not warrant that any of the materials on its website are accurate, complete, or current. Also, MINISFORUM.com may make changes to the materials contained on its website at any time without notice. Furthermore, MINISFORUM.com does not make any commitment to update the materials.

Links

The website MINISFORUM.com has not reviewed all of the websites linked to its Internet website and is not responsible for the contents of any such linked website. The inclusion of any such links does not imply endorsement by MINISFORUM.com of the website. Use of any such linked website is at the user's own risk.

Website's Terms of Use Modifications

The website MINISFORUM.com may revise these terms of use for its website at any time without prior notice. By using this website, you are agreeing to be bound by the then-current version of these terms and conditions of use.

Governing Law
These Terms of Service and any separate agreements whereby we provide you shall be governed by and construed in accordance with the laws of HK. 

Micro Computer (HK) Teeh Limited
FLAT/RM SHUI ON CENTRE 6-8 HARBOUR ROAD WATERFRONT WAN CHAI HK
Business Identify Number: 73759913 (This is not a returning address)